Course curriculum

  • 1

    Turning Leads Into Appointments

    • Introduction to phones - The purpose
    • Purpose Of The Call
    • How our process works -Screenshare
    • Are scripts heartless?
    • Harvard business review 5 minutes
    • Follow up system
    • Tonality
    • Biggest mistake, not answering the phone
    • Step 1: common ground
    • Step 2: connect
    • Step 3: schedule
    • When to schedule And Taking Credit Card
    • Confirm appointment
    • Rescheduling someone who scheduled online
    • Phone Call Example
    • Overview of revenue formula and phones
    • Role Playing The Phones
    • Be Great On The Phones
  • 2

    Phone Role Play Examples

    • Maintaining the Leadership Frame on the Phones
    • Taking a Credit Card Over the Phone
    • Understanding Why Your Script Is Framed A Specific Way & What It Accomplishes When Done Right